Sr. Manager - Offline Sales, Credit Cards

City Head, Offline Sales - Mumbai 

Designation: City Head: Offline Sales
Experience Level: 5-9 Years
Industry Experience: Sales - Credit Cards / Channel Sales / Retail Sales / DSA Sales channel 
Location: Mumbai
Responsibilities:

Business Development: Identify and capitalize on opportunities to create and implement growth and profitability plans aimed at acquiring new business and enhancing the scale and penetration of the credit card portfolio.

Strategic Expansion: Open to scaling offline strategies beyond credit cards to include Forex, gift cards, and payment business initiatives in the near future.

Travel Readiness: Willingness to travel regularly across different cities and areas to develop and nurture open market channels for offline sales of credit cards and other financial services products.

Process Improvement: Identify and recommend operational improvements and technological advancements to ensure robust infrastructure is in place for driving business growth.

Risk Management: Review processes and operations in both Merchant and Bank credit card business segments to identify business risks and implement solutions to ensure seamless operations.

Stakeholder Engagement: Foster ongoing relationships with Bank and Merchant stakeholders to explore new business opportunities, share performance insights, and advocate for changes in products and processes to boost new business.

Sales Management: Collaborate with internal teams to drive sales initiatives and achieve targets.

Channel Development: Build and optimize new card acquisition channels, including partnerships with merchants, stores, TCS, CROMA, and TaMo & Other Non-TATA brands.

Cross-Functional Collaboration: Work closely with internal stakeholders across Risk, Compliance, Operations, Collections, Audit, and Service to ensure alignment and regulatory compliance.

Regulatory Compliance: Conduct regular assessments to ensure adherence to all regulatory requirements.

Qualifications:Bachelor's degree in Business Administration, Marketing, or a related field; MBA preferred.

5-9 years of experience in sales, with a focus on credit cards, channel sales, or retail sales.

Proven track record of successfully managing sales teams and driving revenue growth.

Strong understanding of the financial services industry, particularly in credit cards and payment solutions.

Excellent communication and interpersonal skills to effectively engage with various stakeholders.

Ability to analyse data and make informed decisions to drive business strategy.